Refund Policy
Refund & Return Policy for Highmink.com
Effective Date: [01/11/2025]
Thank you for shopping at Highmink.com.
We want you to love your purchase! If for any reason you are not completely satisfied, please review our policy below to understand your options for returns, refunds, or exchanges.
1. Eligibility for Returns
Our policy lasts 7 days from the date of delivery.
If 7 days have passed since you received your order, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition you received it.
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It must also be in the original packaging with tags intact.
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You must provide proof of purchase (order number, invoice, or receipt).
2. Non-Returnable / Non-Refundable Items
Because many of our products are custom-made or printed on demand, the following items are not eligible for return or refund unless they arrive damaged or defective:
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Custom printed t-shirts, hoodies, or personalised items
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Sale or clearance products
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Gift cards and digital products
Please check your order carefully before placing it.
3. Damaged or Defective Items
We only replace items if they are defective, damaged, or printed incorrectly.
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at [Help@highmink.com] with:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
Our team will review your request and arrange a replacement or refund as appropriate.
4. Refunds (If Applicable)
Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original method of payment within 7–10 business days.
Note:
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Shipping costs are non-refundable.
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If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund amount.
5. Exchanges (If Applicable)
We replace items only if they are defective, damaged, or the wrong size (if eligible for exchange).
To exchange an item, please contact us at [Help@highmink.com] before returning it.
6. Order Cancellations
Orders can only be cancelled within 2 hours of placing them.
After printing or production begins, cancellations or changes are not possible.
7. Return Shipping
To return your product, please mail it to the address provided by our support team after approval.
You will be responsible for paying your own shipping costs for returning your item unless it was defective or damaged upon arrival.
8. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
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Check your bank or payment account again.
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Contact your credit card company or payment provider.
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If you’ve done all this and still haven’t received your refund, please contact us at [Help@highmink.com].
9. Contact Us
For any questions or refund-related concerns, please reach out to our support team:
Highmink.com
Email: [Help@highmink.com]
Website: www.highmink.com
Location: [Old Rangpuri Road, Maahipalpur, South West Delhi, Delhi, 110037]